At Project: London, priority is given to people not registered with a General Practitioner (GP) or who have been denied access to healthcare. However, Project: London is not a GP practice and does not offer treatment for long-term conditions that need regular monitoring. 

Specially trained support workers:

• Inform people about how to access and use mainstream services
• Provide information in the service users own language if necessary
• Help people to register with a GP
• Help to access specialist services such as dentists or counselling
• Advocate on behalf of service users if they struggle to make phone calls, organise interpreting services and by accompanying people to appointments

Fully qualified medical staff:

• Discuss health concerns with service users
• Provide short-term medical care before the service users are helped to register with a GP
• Treat most infections and acute conditions
• Issue private prescriptions from a limited list of drugs which will be available free of charge to service users through MdM UK’s partnership with Boots, which has agreed to donate the medicines for Project: London for two years.